The Vintage Letter
Writing Society

Money and post

Refunds & Shipping

Last updated 10 August 2026

The short version. Changed your mind before your first delivery ships? Full refund, no questions. After that the year isn’t refundable — but you keep every delivery you paid for, and you can stop it renewing whenever you like.

If something arrives damaged or goes astray, that’s different, and we’ll always put it right.

Refunds

Before your first delivery ships

A full refund, on request. Between joining and your first envelope going in the post, nothing has been printed for you. Tell us and we’ll refund you in full.

After your first delivery ships

We can’t refund a membership once the year has begun. We’re a small studio: each month’s paper is designed, printed and paid for well ahead of the day it reaches you, so your year is already in motion long before you see it.

This is why we say so plainly before you pay, rather than after.

What you can always do

  • Manage auto renew from your member portal.

Gift memberships

The refund window belongs to whoever paid, and runs until the first delivery ships.

The Shoppe

We do not offer refunds on purchases from the shoppe. If a purchase arrives damaged or gets lost in the mail contact us and we will make it right.

Shipping

Where we ship

Within the United States only, including PO boxes. We don’t currently ship internationally.

What it costs

Nothing. Standard shipping is included in every membership, and members are never charged shipping in the Shoppe.

When deliveries go out

Membership deliveries are posted early in the month.

Your first delivery is the month after next if you join within seven days of a month ending, and next month otherwise — the site always tells you which month before you pay, and again on the page after.

Shoppe orders are packed by hand and posted quickly.

Changing your address

You can manage your address in the member portal. Changes apply to the next delivery we haven’t yet packed — the page tells you which month that is — so if you move mid-month, do it early.

If something goes wrong

  • If your delivery arrives damaged or gets lost in the mail contact us and we will make it right.
  • Never arrived — tell us and we’ll replace it.
  • Wrong address — if the address on the member portal was out of date we can’t recover the delivery, but tell us anyway and we’ll see what we can do.